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Metro MLS implemented a new feature on August 24th that will help agents manage their automatic e-mail events. To ease this transition, existing events had been given a full 90-day window before unread events would begin to expire.
The new process has the following key parts:
- Notice to Agent of Unread E-mails – Each Monday, we’ll be sending out an e-mail to each user with “unread” (never clicked in the last 90 days) automatic e-mail events to let them know their clients are not looking at their e-mails and that action will be needed to continue sending them. The e-mail notice will provide a link to a report in the system (Automatic E-mails page) that will show all the events about to expire and allow the user to extend an event. If the user does not extend an event, it will expire automatically (not delete it).
- Expiration of Events – Expiration does not delete the event; it just deactivates (stops sending) it. The user may extend the event even after expiration has occured.
- Extending Events - If an event is expired or is about to expire, the user may extend the event from the Contact Management page, Contact Summary Report, Saved Searches page, or the Automatic Emails page.
For more detail on this feature, please see the Automatic E-Mail Events user guide.
Any questions, please call the Help Desk at 414.778.5450
Or e-mail support@metromls.com. You may also follow our updates at http://twitter.com/metromls.
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